In-Salon Services Policies

RESERVATION AND CANCELLATION POLICIES:
All Services must be reserved with a credit card including hair and makeup trials.
Last minute cancellations are costly to our staff and salon! The cancellation policy will
not be waived for illnesses or any other event that does not allow you to keep your
appointment.  That is why, if you need to cancel or reschedule an appointment, we
kindly request that you call 72 hours prior to your scheduled appointment to avoid a
cancellation fee. Voice mails left after closing hours will be subjected to the
cancellation fees. A 48 hours notice will result in a charge of 50% of services
reserved. 24 hour notice or no shows will result in a charge of 100% of services
reserved.  However, if we are able to book that time slot for the same service, then
we will gladly refund your cancellation fee. Clients who do not  show up for
appointments will be asked to prepay future services.

Services over $125: When booking services worth $125+, a 20% non-refundable deposit
will be charged to your credit card. Please note, that cancellation fee applies even when a
deposit has been placed.

Deposits
Deposits placed for the following services are non-refundable:

  • To reserve your wedding date
  • Hair Extensions
  • Lash Extensions
  • Keratin or Japanese Bio-Ionic Straightening
  • Permanent Cosmetics

CHECKS
We do not accept checks for the following services: Hair Extensions, Lash
Extensions, Keratin Hair Treatment, Japanese Bio-Ionic Straightening, Permanent
Makeup. We accept local checks only for all other services. Checks must be drawn
on a local bank and printed with customer name, address and phone number. Non
Sufficient Checks subject to $40 processing fee, non-payment subject to legal action.

Brides: We accept mailed in check deposits for your wedding day up to a week
before your trial date. However, on your trial date, your deposit to reserve your
wedding date must be left on credit card or with cash only!

For the traveling hair and makeup team (excluding Naomi & Elise), please have two
separate forms of payments for:
1. Trial
2. Deposits to reserve your wedding day

RETURNED CHECKS
Any returned checks will result in a $40 service charge plus the face amount of the
check to be paid before any other services can be rendered.

Confirmation Calls
As a courtesy, we try to call and confirm your appointments a business day prior to
your appointment. However, if we are unable to call or reach you, please understand
that it is your responsibility to remember your appointment dates and times to avoid
late arrivals, missed appointments and the cancellation fee.

ARRIVAL
Your promptness is appreciated. We encourage you to arrive 10 minutes prior to
your scheduled salon/spa service. If you are late, your appointment may be
abbreviated or cancelled so as to not inconvenience other customers. However, you
will be charged for the full service price!

GRATUITIES
Cash Gratuities are greatly appreciated by the spa staff.

GIFT CERTIFICATES
Gift certificates are non-refundable.

CHILDREN
For the comfort and enjoyment of all our guests, we do not allow children in our salon.

PRICES
All prices are subject to change without notice.

RETURNS
We do not accept returns on products